Prudential Bereavement: How to Report a Death to Prudential (M&G)

Prudential's UK pensions, annuities and bonds are now run by M&G, and the old pru.co.uk bereavement page forwards to M&G's. Report the death online or by phone, and Prudential tells you which documents it needs for each policy.¹

How to tell Prudential about a death

• Phone: 0800 000 000, Monday to Friday, 08:00 to 18:00.¹
• Online: Prudential's online bereavement form, linked from its bereavement page. It says the form usually takes around 10 minutes.¹
• Post: Prudential, Lancing, BN15 8GB.¹

The old Prudential "notify us of a death" page on pru.co.uk now redirects to M&G's bereavement page, so you are in the right place if you land on mandg.com.¹ Prudential was not on the Death Notification Service's member list on 19 October 2026.³

Probate Starter Pack · Instant PDF download

Writing to Prudential? The provider letters are in the pack

Editable letters for a pension provider and an investment provider asking for the value at death and the documents they need, a contact tracker for each reference, and an asset inventory to list each policy.

Get the Starter Pack — £4.99

One-off payment · no account or subscription · see what's inside

What happens after you report it

• Prudential may send a claim form for you to fill in.²
• If the person had several policies, each claim is paid after it has been evaluated and a decision made.²
• Payments are usually issued within 3 to 5 working days of the decision.²
• Prudential does not give an overall timescale, and says the process can take a while.²

Prudential's pages do not publish a document list or a limit for paying without probate. Ask when you report the death, and note the answer in your records.

Have this ready

• The person's full name, date of birth, address and date of death.
• Any Prudential policy, plan or pension numbers from statements or annual letters.
• The death certificate, and the will if there is one.
• Your own contact details and your relationship to them.

Pensions and annuities often pay a nominated beneficiary rather than the estate. See what happens to a pension when someone dies.

Common questions

What is the Prudential bereavement phone number?

0800 000 000, Monday to Friday, 8am to 6pm. It is Prudential's real number, shown on its M&G bereavement page.

Can I tell Prudential about a death online?

Yes. Prudential has an online bereavement form, which it says usually takes around 10 minutes.

What is Prudential's address for bereavement?

Prudential, Lancing, BN15 8GB.

How long does Prudential take to pay after a death?

Each claim is paid after it has been evaluated; Prudential says payments are usually issued within 3 to 5 working days of the decision. It does not publish an overall timescale.

Every phone number, address, limit and document list on this page was read on mandg.com on 19 October 2026. Where Prudential does not publish something, we say so rather than guess: ask its bereavement team.