Aviva Bereavement: How to Tell Aviva About a Death

Choose the product on Aviva's bereavement page and use its online form, or call the bereavement line. Aviva may then ask for details from the death certificate or the grant.¹

How to tell Aviva

• Phone: 0345 268 2194, Monday to Friday, 9am to 5pm; closed at weekends and on bank holidays.¹
• Online, by product: Aviva's bereavement page links separate notifications for life insurance, pensions, annuities, and bonds and investments. Motor, home, health, travel and equity release have their own routes.¹
• Non-UK address: the online pension form can't be used; Aviva says to call +44 1603 603734 or email contactus@aviva.com.¹

Aviva was not on the Death Notification Service's member list on 19 October 2026, so it must be told directly.³ Aviva's retirement article also mentions 0800 015 1142 for pension or savings products; the number above is the one on Aviva's dedicated notification page.²

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What Aviva asks for

About the person who died: full name, date of birth, home address and policy numbers. About you: your name, relationship to them and contact details.¹ For life insurance, pensions, annuities or bonds, Aviva also asks for:¹

• the date of death and the cause of death
• whether they left a will
• whether they were married
• whether they had children

Aviva says it may then need more information, such as details from the death certificate or the grant of probate. The pension form needs either a full death certificate or a coroner's interim certificate.¹ Aviva does not publish a limit for paying without probate; ask the claims team.

Pensions: who gets paid

If the pension holder hasn't named a beneficiary, Aviva says the pension trustee will investigate until it decides who should get any payment.² Pension death benefits usually sit outside the estate, so the will doesn't decide them. See what happens to a pension when someone dies and life insurance and probate.

Common questions

What is Aviva's bereavement phone number?

0345 268 2194, Monday to Friday, 9am to 5pm, according to Aviva's notify us of a bereavement page.

Can I tell Aviva about a death online?

Yes. Aviva has separate online notifications for life insurance, pensions, annuities, and bonds and investments.

What does Aviva need to know after a death?

The person's full name, date of birth, address and policy numbers, your details, and for life, pension, annuity or bond claims the date and cause of death, whether they left a will, and whether they were married or had children.

Who gets an Aviva pension if no beneficiary was named?

Aviva says the pension trustee will investigate until it decides who should get any payment.

Every phone number, address, limit and document list on this page was read on aviva.co.uk on 19 October 2026. Where Aviva does not publish something, we say so rather than guess: ask its bereavement team.