Closing a Revolut Account After Death

Revolut is one of the largest fintech companies in Europe, with millions of UK users. It is important to understand from the outset that Revolut is not a bank in the traditional sense. In the UK, Revolut operates as an e-money institution. This has practical implications for how funds are held and how the estate administration process works. If the person who has died held a Revolut account, you will need to notify Revolut and follow their bereavement process to obtain the date-of-death balance and release funds to the estate.

Revolut is an e-money institution, not a bank

This distinction matters. Money held in a Revolut account is held as electronic money, not as a bank deposit. Revolut is required by the Financial Conduct Authority (FCA) to safeguard customer funds, meaning the money is kept separate from Revolut's own assets. This means that if Revolut were to fail financially, customer funds would be protected. However, Revolut accounts are not covered by the Financial Services Compensation Scheme (FSCS) in the same way as traditional bank deposits.

For estate administration purposes, the funds held in a Revolut account are still part of the deceased's estate and must be dealt with in the same way as any other financial asset.

How to notify Revolut of a death

Revolut has no physical branches. All contact is handled digitally:

• By email: Revolut has a dedicated bereavement contact at bereavement@revolut.com. This is the primary route for notifying Revolut of a death and beginning the account closure process.
• Via the Revolut app or in-app chat: You can also contact Revolut's support team through the in-app chat function and explain that you are dealing with a bereavement. They will direct you to the appropriate process.

When you make contact, note the date and keep copies of any email correspondence. Ask for a case reference number. There is no telephone number for Revolut's bereavement team, so all communication will be in writing.

Documents you will need

Revolut will ask you to provide documentation to verify the death and confirm your authority as executor. Expect to submit:

• Original death certificate or a certified copy. Revolut will likely ask for a scanned or photographed copy sent via their secure process. Order several certified copies when you register the death.
• Proof of your identity as executor: a passport or driving licence. Revolut may request this in digital form.
• The original will (if one exists): Revolut may want confirmation of your status as executor.
• Grant of Probate or Letters of Administration: required if the balance held in the Revolut account is large enough to trigger this requirement, or if Revolut requests it as a matter of process.

For smaller balances, Revolut may be willing to release funds on sight of the death certificate and executor identification alone. For larger balances, a Grant of Probate may be required. Confirm the current requirements directly with Revolut when you make the initial contact.

Download account statements before the account is closed

This is an important practical step. Before the Revolut account is closed, the executor should obtain a full account statement and transaction history. This is needed to:

• Establish the date-of-death balance for the estate accounts.
• Identify any regular payments, subscriptions, or transfers that need to be addressed.
• Provide a record in case any dispute arises later about what funds were held.

Ask Revolut for a full account statement as part of the bereavement process. Once the account is closed, access to historic transaction data may be lost.

Multiple currencies in a Revolut account

Revolut accounts often hold multiple currencies. The executor should establish which currencies are held and what the balances are at the date of death. Revolut will typically convert non-GBP balances to GBP when closing the account and releasing funds to the estate, though the exchange rate applied will be determined by Revolut at the time of conversion. For significant foreign currency balances, the executor should ask Revolut about the conversion process before agreeing to the account closure.

How long does it take

Revolut's bereavement process is still relatively new compared with traditional banks. Timescales can vary:

• Smaller balances: Where no probate is required, the process may be completed within a few weeks of submitting documents, though this depends on Revolut's internal processing.
• Larger balances requiring probate: The account will be effectively frozen until the Grant of Probate is obtained. Applying for probate can take several months. Once Revolut receives the grant, they should process the account closure, though timescales are less predictable than with a traditional bank.

If you have not received a response within three to four weeks of submitting documents, follow up using the same email or contact channel and reference your original case number.

Revolut bereavement contact details

Revolut operates entirely online. There are no branches and no postal address for customer correspondence.

• Email: bereavement@revolut.com (verify this address at revolut.com before using it, as contact details can change)
• In-app support: Access the Revolut app, go to the help section, and contact support. Explain that you are dealing with a bereavement.
• Online: revolut.com/en-GB/help

Revolut's processes and contact details can change. Always check the Revolut website or app for current guidance before starting the bereavement process.

For a full walkthrough of closing accounts across multiple institutions, see closing bank accounts after death. For the general notification process, see notifying banks after death. For a complete list of documents, see documents to close a bank account after death.