Metro Bank Bereavement: How to Tell Metro Bank About a Death
Checked against current GOV.UK probate and Inheritance Tax guidance for England & Wales (2026/27).
- Call the bereavement team on 0203 824 4815, Monday to Friday, 9am to 5pm, or email bereavement.services@metrobank.plc.uk.1
- Metro Bank publishes its own balance bands: above £35,000 it needs the original Grant of Probate or Letters of Administration.1
- Between £10,000.01 and £35,000 you also sign a Deceased Estate Indemnity Form instead of getting a grant.1
- Joint accounts move into the surviving holder's sole name, and their Direct Debits keep running.1
Tell Metro Bank by phone, email, post or in store, send the Bereavement Notification Form with a death certificate, your ID and the will, and Metro Bank tells you what else it needs. Whether you need probate depends on the total balance, and Metro Bank publishes the bands.1
Quick answer
Call Metro Bank's bereavement team on 0203 824 4815 (Monday to Friday, 9am to 5pm) or email bereavement.services@metrobank.plc.uk. Send the death certificate, your photo ID, the Bereavement Notification Form and the original will. For balances of £10,000.01 to £35,000 Metro Bank also asks for a Deceased Estate Indemnity Form; above £35,000 it needs the original Grant of Probate or Letters of Administration. Checked on metrobankonline.co.uk on 19 October 2026; details can change, so confirm with Metro Bank before you rely on them. This is general guidance, not legal advice.
How to tell Metro Bank about a death
- Phone: 0203 824 4815, Monday to Friday, 9am to 5pm.1
- Email: bereavement.services@metrobank.plc.uk. Metro Bank says it replies to emails within 3 working days.1
- If you can't scan documents: Metro Bank asks you to call 0345 08 08 500.1
- Post: Metro Bank, One Southampton Row, London WC1B 5HA.1
- In store: you can take the documents to a Metro Bank store.1
Metro Bank is not on the Death Notification Service's list of members (checked 19 October 2026), so tell it directly even if you used that service for other banks.3
What Metro Bank asks for, by balance
For every personal account, Metro Bank asks for:1
- the original or a certified copy of the death certificate (an interim or coroner's certificate is accepted)
- ID for the person dealing with the estate: a passport or driving licence
- the completed Bereavement Notification Form (a PDF on Metro Bank's bereavement page)
- the original will
| Total balance | What Metro Bank needs |
|---|---|
| Up to £10,000 | The four items above |
| £10,000.01 to £35,000 | The four items, plus a Deceased Estate Indemnity Form (DEIF) |
| Above £35,000 | The original Grant of Probate or Letters of Administration |
Check which indemnity form applies. The indemnity form PDF linked from Metro Bank's site describes itself as being for balances of £5,000.01 to £25,000, which does not match the bands on the bereavement page.2 Before you sign, ask the bereavement team which version it wants for this estate.
Joint accounts, ISAs and safe deposit boxes
- Joint accounts: the account is put in the sole name of the remaining holder, and Direct Debits and standing orders continue.1
- ISAs: Metro Bank says ISA tax benefits end on death, and that it no longer accepts new Additional Permitted Subscriptions, so a surviving spouse or civil partner who wants to use the extra ISA allowance needs to ask Metro Bank what it can do, or use another provider.1
- Safe deposit boxes: the box is closed and any joint or additional person's access ends. Final arrangements are made in store, and probate documents are needed.1
Before you call
- Have the full name, date of birth, address and date of death ready, plus any account numbers you can find.
- Ask for a balance at the date of death for each account. You will need these figures to value the estate.
- Ask for a bereavement reference and write it down with the date of the call.
- If the total is close to £35,000, add up the balances first: the band decides whether you need a grant for Metro Bank.
Common questions
What is the Metro Bank bereavement phone number?
0203 824 4815, Monday to Friday, 9am to 5pm. You can also email bereavement.services@metrobank.plc.uk; Metro Bank says it replies within 3 working days.
Do I need probate to close a Metro Bank account?
Only if the total balance is above £35,000, according to Metro Bank's bereavement page. From £10,000.01 to £35,000 it asks for a Deceased Estate Indemnity Form instead. Up to £10,000 it asks for the death certificate, your ID, its notification form and the original will.
Where do I send documents to Metro Bank?
Metro Bank, One Southampton Row, London WC1B 5HA, or take them to a Metro Bank store. You can also email scans to the bereavement team.
What happens to a Metro Bank joint account when one holder dies?
Metro Bank puts the account in the sole name of the remaining holder. Direct Debits and standing orders carry on.
Can I tell Metro Bank through the Death Notification Service?
Metro Bank was not on the Death Notification Service's member list when we checked on 19 October 2026, so contact Metro Bank directly.
Every phone number, address, limit and document list on this page was read on metrobankonline.co.uk on 19 October 2026. Where Metro Bank does not publish something, we say so rather than guess: ask its bereavement team.
Sources & references
The figures and rules in this guide are drawn from the official UK government pages below. Each link opens the relevant GOV.UK page. Always confirm current figures on GOV.UK before you act, as fees and thresholds can change.
- Bereavement — Metro Bank
- Deceased estates indemnity form (PDF) — Metro Bank
- Who can I notify? Members of the Death Notification Service
- Applying for probate — GOV.UK
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